Terms and Conditions

Before creating an account and placing an order from www.vinylphilosophy.com you must a read and accept our selling terms and coditions.

GENERAL INFORMATION ABOUT OUR PRODUCTS

We sell only new records, so most of the vinyl you will receive are sealed but, in a small number of cases, it is possible that we send you opened items. That doesn't mean that they are not new, but only that we have received them this way from our suppliers or (in an even smaller number of cases) that we opened them to check the colour of the pressing (when it's not clear from the outter labels).

All prices shown in our website include Italian 22% VAT. Please note that if you order from a non- UE county, you may be charged with customs duties or taxes for which we are not responsable. All items, except where expressly indicated or pre-orders, are in stock. Pre-orderes are usually shipped the day before the release day or as soon as we receive them from our suppliers.

When all the items of your ouder are in stock, we ship them to you within 1-2 working days. You will receive an email warning you that your order is ready for despatch with a tracking number link that you can use to check in every moment the progress of the shipment. We use strong packaging in order to protected your vinly against any inconvenience may occur during the shipping process, but we have also a special attention to Nature and we do our best to respect her.

SHIPPING

For all questions about shipping methods, shipping costs and estimated delivery times, please refer to our Shipping page.

PAYMENT

We accept the following payment method:

• Credit Card (Visa, Mastercard)
• Nexi
• Paypal
• Google Pay
• Apple Pay
• Bank Transfer

Your credit card will be charged at the moment you place an order (included preorders). If we don't receive your payment within 7 days, we are entitled to cancel your order.

BILLING

Under Italian law our business is considered “online indirect commerce” (art. 2 lett. oo DPR 696/1996) and consequently exempted: from the obligation to issue an invoice unless the same is requested by the customer no later than the moment the operation is performed (art. 22, first paragraph, no. 1, DPR 633 /1972); from the obligation to memorize and transmit payment data (Dm 10 May 2019, amended by Dm 24 December 2019; article 2, paragraph 1, letter oo, DPR n. 696/1996); from the obligation to issue the commercial document or "receipt" (referred to in Dm of 7 December 2016).

The invoice can be requested at the moment of the checkout. The document will be issued only after verification of the payment.

RETURNS AND REFUNDS

For all questions about returns of unwanted items or damneged or wrong items, please refer to our Return and Refund page.

GIFT COUPONS

If you want to make a present to someone but you are not sure which of our items are perfect, you can buy a Gift Coupons. We offer coupons of the ammount of 25€ , 50€, 75€ and 100€, as you can see in our Gift Coupon page.

When you buy a Gift Coupon, we send an email to the recipient with your message and the voucher you choose. Be aware that we cannot give the recipient money in exchange.

If you want to make a present to someone and you have clear ideas on what to choose, you can use the “Gift this product” option. In this case we will ship the items directly to the recepient's address you provide us. You can leave a message for the recipient and, instead of an invoice, we will insert a gift receipt.

REWARDS

We want to reward our loyal customers, so we created a special program to collect points and get credit store or special gadgets in exchange. Every euro you will spend you will ear one point and every 100 points you can redeem a voucher of 1€. It's possible to redeem your voucher in every moment and use it for a purchase. Be aware the we cannot give you money in exchange. For futher information visit oun Rewards page.

PRIVACY POLICY

Don't worry for your privacy when you create an account or place an order, because we take care of your personal information. To be sure, take a look at our Privacy Policy page.

CONTACT

For any futher information do not esistate to contact our customer service. It is possible to reach us via email (info@vinylphilosophy.com) or with a direct message to our Instagram page. We will answer you as soon as possible and will try our best to make our customers satisfied and happy!