Returns and Refunds

It is possible to cancel an order if we haven't shipped out it yet. In this case, just contact our customer service via e-mail (info@vinylphilosophy.com) and let us know the number of the order or the item that you want to cancel. We will provide you a fully refund (if you cancel the entire order) or a partial refund (if you cancel only an item from a multiple order), including shipping cost.

If you decide a product is not suitable or if you are not satisfied with the title you have ordered for whatever reason, you are entitled to return it to us WITHIN 14 DAYS of receipt for a replacement or refund. Returns must be unused (we cannot accept unwanted/incorrect items that have been opened) and in their original, undamaged packaging.

Before sanding anything back, please notify us by email that you want to cancel an order so we will email you with all instructions. We reserve the right to not process returns sent to us without our permission.

The returning address is:

Vinyl Philosophy di De Zanet Debora
Via Villanova, 14
31020 – Sernaglia della Battaglia TV
Italy

Please make sure you pack your return securely because, if an item is returned to us in an unsuitable condition due to poor packaging, then we may have to send it back to you without a refund. Shipping costs for returns of unwanted items are at your expense.

We'll provide a full refund for goods returned in accordance with all these conditions as soon as possible, using the same payment method used at moment of the order. Alternatively, you can also choose if you want a replacement or store credit.

In cases of wrong shipment or shipment of faulty or damneges items, contact us as soon as possible and we will begin the return process. We will send out a replacement where possible. If a replacement isn’t available, or it you would prefer, you can choose a full refund or store credit. For damaged and faulty items, shipping costs for returns are at our expense. After your notification, we will send you a free returns label.

We use strong and safe packagings, but occasionally a product may be damaged in transit. In this case we ask you to inform us as soon as possible via our email (info@vinylphilosophy.com) and to send us some pics of the parcel. We will ensure that the product is replaced or refunded.

Before conferming an order, please check carefull the address that you provide us. We are not responsable if a customer give us a wrong address and if the parcel is lost or return to us due to an incomplete or incorrect address. And you will be expected to pay the additional postage for redelivery.